Payment methods
Available methods
Use only the payment methods offered for your order in checkout. PayPal processes the PayPal option; any card or account options depend on what PayPal offers for that transaction. Cryptocurrency payments through NOWPayments are available only when that option is offered and the final order total is at least EUR 20, including shipping and order handling costs.
For cryptocurrency payments, follow the provider's exact currency, network, destination, amount and expiry instructions. Accepted currencies and networks are those shown for the individual payment; a logo is not a guarantee that every currency or network is available. Contact support if a transfer is late, incomplete or made using different instructions.
The amount you pay
The order summary gives the final total in euros, including applicable taxes, discounted merchandise, shipping and order handling costs. The ordinary handling rate is 3.5% of discounted merchandise plus shipping, rounded once to euro cents. The effective rate and amount are disclosed in the summary before payment and apply equally to all payment methods.
There is no extra shop surcharge for choosing PayPal or cryptocurrency. Any currency conversion or network cost charged directly by your payment provider or wallet follows that provider's terms and is not an additional PokeShop.it handling charge. Check the provider's quoted payment details before confirming.
Payment verification and security
An order becomes paid only after the payment result is verified against its reference, amount and currency. A pending, failed or unverified payment does not authorise dispatch. If money has left your account but the order is not paid, contact support with the order and transaction references; do not send another payment without checking.
Payment credentials are entered in the provider's own process. PokeShop.it does not ask you to send full card details, provider passwords, wallet recovery phrases or authentication codes by email, WhatsApp or support ticket.
Refunds
A support ticket requests review and does not execute a refund automatically. Where a statutory withdrawal applies, we refund the amounts required by law, including the standard outward delivery charge and mandatory order costs, within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence of their dispatch, whichever is earlier, unless we have offered to collect them.
Refunds use the original payment method unless you expressly agree to another method without additional cost. We do not charge a second handling fee or automatically deduct provider fees from a statutory refund. For cryptocurrency, contact support to arrange a secure refund consistent with your legal rights; this policy does not fix an unverified exchange rate or guarantee a particular number of cryptocurrency units.
Payment assistance
Write to [email protected] with your order reference and a brief description of the issue. Keep confidential credentials out of messages. Withdrawal, faulty goods and delivery problems follow the separate rules in Terms and conditions and Shipping and returns.